Shipping & Delivery

DELIVERY TIMES

DOMESTIC
All orders placed before 9am Monday to Friday on louenhide.com.au will be dispatched that same day.
Online orders will be received within 5-7 working days for all Australian orders. If there is any issue with your order our customer service team will contact you by email and advise you of the updates.

Please note: If any items are out of stock we will try to find one from our retail stores and advise you of the delivery time. During the busy SALE period we will do everything we can to dispatch your order so that it is received within 5-7 working days; however orders may be delayed due to very high volume of orders.

INTERNATIONAL
Online orders will be dispatched within 1-2 days for orders placed outside Australia. On occasion, some shipments may take longer to arrive when clearing customs.

Please note: Some countries will charge an extra fee for taxes and duties. This is basically a processing fee when shipment requires a formal clearance and when duties & taxes are invoiced and paid by DHL on the customer’s behalf.


POSTAGE & HANDLING CHARGES 

LOUENHIDE offer FREE STANDARD SHIPPING on all orders over $100 within Australia only.
 

DELIVERY WITHIN AUSTRALIA

Spend up to $99.99 - Standard shipping $9.95

Spend up to $99.99 - Express shipping $14.95

Spend $100 or more - Standard Shipping FREE

Spend $100 or more - Express Post $5.00

 

INTERNATIONAL DELIVERY CHARGES

Spend $000 - $149.99 = $35 AUD freight charge

Spend $150 - $249.99 = $45 AUD freight charge

Spend $250 - $349.99 = $55 AUD freight charge

Spend $350 - $449.99 = $65 AUD freight charge

Spend $450 - $549.99 = $75 AUD freight charge

Spend $550 - $649.99 = $85 AUD freight charge

Spend $650 - or more = $95 AUD freight charge

Please note: depending on volume we may contact you to arrange payment of extra freight.