Terms of Sale

CONDITIONS OF GIFT CERTIFICATES 

Certificates can be redeemed for online merchandise only and not for cash.

Certificates can only be redeemed with LOUENHIDE online, not with any other reseller of LOUENHIDE. 

Gift certificates are valid for 12 months from date of issue.

No change or credit will be given: any remaining balance on the card can only be used in whole or part against future purchases.

Gift Certificates are in $AUD only
 

CURRENCY

All prices are shown in Australian dollars.
 

DELIVERIES AND SHIPPING

You will receive your order in approximately 5-7 working days.

Delivery charge for all standard shipping $9.95 and $14.95 express to anywhere in Australia.

Free standard shipping when you spend over $100 and $5.00 for express anywhere in Australia.

All parcels are shipped using eParcel (by Australia Post). 

International freight charges start from $30.00 (please see Shipping and Delivery page for further information)
 

FAULTY PRODUCTS

In the event that you receive a faulty LOUENHIDE product please contact us on 

07 3356 9990 or  esales@louenhide.com.au

Note: we may request a photograph of the faulty item via email.

GST / TAXES 

A charge of 10% GST is included in the retail price and the freight price shown. 
 

INTERNATIONAL ORDERS

LOUENHIDE online accepts International orders on full price items only. Unfortunately we are unable to process orders for items on sale.

We will not charge you Australian goods and services tax (GST).

Please note: that some countries will charge an extra fee for taxes and duties. This is basically a processing fee when shipment requires a formal clearance and when duties & taxes are invoiced and paid by DHL on the customer’s behalf.

ONLINE EXCHANGE & RETURNS 

You may exchange or return any item excluding sale items free of charge cost (Aust only).  If you would like to return/exchange an item please contact LOUENHIDE Head Office via e-mail at esales@louenhide.com.au within 14 days of receiving your purchase.  You will be sent an email containing a Returns Authorisation Number and instructions on returning the item. Once you have been sent a Returns Authorisation Number, the item must be sent back within 14 days to be eligible for a refund. Any items returned after the 14 days will receive a credit which is redeemable for a 3 month period.
Please use the provided online return/exchange form to indicate the reason for your return/exchange and the Returns Authorisation Number.


PAYMENT METHODS & PROCESSING 

LOUENHIDE currently accepts Visa and MasterCard and PayPal only.  Goods are sent when the total amount has been approved and debited from your account.  Placing your order means you are engaged in a contract and that you unconditionally accept the prices and descriptions of the items you have ordered. 
 

PRICE

LOUENHIDE reserves the right to change prices for products displayed on our online site at any time.  The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered. LOUENHIDE also reserves the right to discontinue any promotions as we see fit. 
 

SALE ITEMS

We do not offer refunds or exchanges on sale items - if you require further information please contact us. Promotional codes are not valid during sale periods. 

Please note: that sale items, length of sale and times that sales occur are at the discrepancy of LOUENHIDE and may change without notice.