Join Our Team as a Customer Service Coordinator!

 

Are you an enthusiastic problem solver with a knack for delivering outstanding customer experiences? Louenhide, a leading brand in fashion accessories, is looking for a Customer Service Coordinator to join our team in Stafford, Brisbane.

Position Overview: As a Customer Service Coordinator, you'll serve as the voice of our brand, providing exceptional service to our valued customers across various channels. From addressing inquiries to processing orders, your dedication to customer satisfaction will be paramount.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via email, phone, social media, customer reviews and live chat.
  • Handle order processing, returns, and exchanges accurately and efficiently.
  • Collaborate with internal teams to troubleshoot technical issues and escalate complex problems as needed.
  • Maintain up-to-date knowledge of products, promotions, and policies to provide accurate information to customers.
  • Ensure website Terms and Conditions are regularly reviewed and updated.
  • Support Marketplace administration by facilitating the upload of new products and assisting with performance reporting.
  • Assist the Wholesale team with administrative tasks, sales support, and attending Wholesale Showings.
  • Manage office supplies inventory and provide general administrative support as needed.

Qualifications:

  • Experience using ecommerce and customer service technologies such as Shopify, Gorgias, or similar platforms.
  • Excellent communication and troubleshooting skills.
  • Proficiency in MS Office.
  • Proven track record of delivering exceptional customer service over the phone and via email.

Additional Information:

  • Position available as part-time hours (5 days) or full-time.
  • Location: Stafford, Brisbane.
  • Warehouse Sale and Chicks In Pink event availability twice and once per year respectively.

If you're ready to make a difference in customer satisfaction and contribute to our dynamic team, apply below to join Louenhide as a Customer Service Coordinator! 

    

    About Louenhide

    Louenhide is a Brisbane based fashion accessories brand, established by two friends, Heidi Bailey and Lou Kendall, 17 years ago. Founded on values of trust, authenticity, and accessibility, Louenhide has become the favourite handbag brand to many, with signature styles that are interesting, affordable, and timeless.

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