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Returns & Exchanges

At Louenhide we love all of our products and we hope our customers do too. Therefore to make it easy we offer one return on any change of mind purchases. Freight charges for this return is the responsibility of the customer.

Please note this does NOT include sale items.

Returning your item(s) is easy, simply follow these steps:

  • Contact Louenhide online via email esales@louenhide.com.au within 14 days of receiving your purchase. You will be sent an email containing a return postal address and a return/exchange form.
  • Pack your item(s) and completed Returns/Exchange form into a bag or box and clearly label your package using the postal address provided by headoffice.

We do not offer refunds or exchanges on sale items. Please call 07 3356 5566 should you require further information. Returns are available on full price Australian orders only. Returns must be received within 14 days of receiving your order. Freight charges on returning the product are the responsibility of the customer.

Please Note: Louenhide do not offer free returns due to change of mind.

Refunds: Shipping and handling costs are non refundable.

Queries regarding returns may be directed to:

Phone: 07 3356 5566
Email: esales@louenhide.com.au

International Returns

We do not offer returns or exchanges on international orders due to change of mind. in the event a product has presented a fault in the first 3 months of purchase please contact esales@louenhide.com.au with a photograph of the fault and a proof of purchase.