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Returns & Exchanges

At Louenhide we love all of our products and we hope our customers do too. Therefore to make it easy we will offer FREE RETURNS to all of our retail (Australian only) customers within 14 days of the purchase.

Please note this does NOT include sale items.

If you are not completely satisfied with your online purchase, you can return the item in its original condition free of charge for a full refund or exchange.

Returning your item(s) is easy, simply follow these steps:

  • Contact Louenhide online via email within 14 days of receiving your purchase. You will be sent an email containing a free Australia Post return address and a return/exchange form.
  • Pack your item(s) and completed Returns/Exchange form into a bag or box and clearly label your package using the free address provided by headoffice.

Please note:

One free return per order.

We do not offer refunds or exchanges on sale items. Please call 07 3356 5566 should you require further information. Free Returns are available on full price Australian orders only. Returns must be received within 14 days of receiving your order. Louenhide will not reimburse returns postage costs in the event that you do not use the Free Australia Post return address provided.

Refunds: Shipping and handling costs are non refundable.

Queries regarding returns may be directed to:

Phone: 07 3356 5566

International Returns

We do not offer returns or exchanges on international orders due to change of mind. in the event a product has presented a fault in the first 3 months of purchase please contact with a photograph of the fault and a proof of purchase.