Online Exchange & Returns

You may exchange or return any item for change of mind excluding sale items; postage charges to return the products are the responsibility of the customer.

If you would like to return/exchange an item please contact Louenhide Head Office via e-mail at within 30 days of receiving your purchase. We require a photograph of the faulty item via email to and your order number or name it was purchased under.

You will be sent an email containing instructions on returning the item/s and a form to fill out and include in the package. Once you have been sent a postal address, the item must be sent back within 14 days to be eligible for a refund. Any items returned after the 14 days will receive a credit which is redeemable for a 3 month period.

Louenhide do not offer a free returns service for change of mind.

Faulty Products

In the event that you receive a faulty product, through a direct online purchase, please contact us:

Phone: 07 3356 5566

Sale Items & Sale Events

Sale prices are as marked at checkout and only available during the promotional period. The sale is online only. Sale prices are only valid for purchases made during the sale period stated, no rain-checks or refunds for the price difference of purchases made before or after the sale.

Discounts advertised are off original RRP. Discounts are not valid in conjunction with any other offer or discount code and are not available on charity partnership styles, sets, gift cards or any styles on pre-order. If you place multiple orders during the sale, unfortunately, we are unable to combine them due to the large volume of orders.

Please note, we are unable to refund or exchange sale items for change of mind. In the event you receive a faulty item, please we will asses your bag and arrange a replacement or refund.

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