The Mystery Product offer is valid from 16 September 2026 while stocks last. Each Mystery Product contains items selected by Louenhide, and its contents are intentionally kept a surprise. All Mystery Product purchases are final sale and cannot be returned, exchanged or refunded unless faulty.  Personal preference or dissatisfaction with the style, colour, size, design or contents received does not constitute a product fault. Louenhide reserves the right to amend, suspend or cancel the Mystery Product offer or these terms and conditions at any time.

Sign up to our newsletter to receive a 10% welcome voucher. This offer is valid for new customers only and is available exclusively online. The 10% discount is valid on orders of $120 AUD or more and applies to full-price items only. The discount is not applicable to sale items, marked-down stock, bundles or gift vouchers.Your unique promotion code will be sent to the email address provided at sign-up. To redeem the offer, enter the promotion code at checkout and the discount will be deducted from your eligible purchase total. Shipping charges will be calculated after the discount has been applied.The welcome voucher is strictly one-time use only, cannot be redeemed for cash, and cannot be used in conjunction with any other promotional offer where stated in the promotional terms. The voucher is valid for 7 days from the date the welcome email is received and must be used at the time of purchase. Promotion codes cannot be applied retrospectively to completed orders.

Sign up to our newsletter and provide your birthdate to receive a birthday voucher. This offer is available exclusively online. The % or $ discount is valid on all items, excluding gift cards. Your unique birthday code will be sent to the email address, 1 week before your birthday. To redeem the offer, enter the promotion code at checkout and the discount will be deducted from your eligible purchase total. Shipping charges will be calculated after the discount has been applied. The birthday voucher is strictly one-time use only, cannot be redeemed for cash, and cannot be used in conjunction with any other promotional offer where stated in the promotional terms. The voucher is valid for 14 days from the date the birthday email is received and must be used at the time of purchase. Promotion codes cannot be applied retrospectively to completed orders.

Please see our returns page for more details here.

These terms apply to all Louenhide 20th Birthday offers running from 6 October to 26 October 2026, in addition to the terms listed for each individual offer. Each offer is valid for one day only, from 12:01am to 11:59pm AEST on the stated date, unless otherwise specified. Each day’s offer will be announced via email, SMS, Instagram, Facebook and/or TikTok, and featured on the promotions page at louenhide.com.au. Offers are available to customers in Australia and New Zealand only, exclusively online at louenhide.com.au. All prices and spend thresholds are in AUD. Spend thresholds must be met in a single transaction and exclude shipping. Gift with purchase items are added automatically to qualifying carts, no code needed. Limit of one gift per customer, per order. All offers are subject to availability and valid while promotional stock lasts. Once stock is gone, the offer ends. No rainchecks. Offers cannot be used in conjunction with any other discount code or offer, unless otherwise specified. Orders that include a free gift can be exchanged or returned for store credit only; no refunds. Gifts are not redeemable for cash, credit or any other product. Mystery products and Mystery Bags are final sale and cannot be returned, exchanged or refunded unless faulty. Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act. Louenhide reserves the right to amend, extend, or cancel any promotion at any time without prior notice.

These terms apply to all competitions, giveaways and random draws in the Louenhide 20th Birthday campaign (9, 10, 12, 14, 19, 22 and 26 October), in addition to the terms listed for each individual promotion. The promoter is Louenhide Pty Ltd (ABN XX XXX XXX XXX), address. Entry is open to residents of Australia and New Zealand aged 18 years and over. Employees of Louenhide and their immediate families, and agencies associated with the promotion, are not eligible. Winners of random draws will be selected at random from all valid entries. Winners of skill-based competitions will be selected based on the criteria stated in the individual terms. Winners will be notified via the method stated in the individual terms and must respond within 5 days to claim their prize. If a prize is not claimed, Louenhide will conduct a redraw on date. Prizes are not transferable or exchangeable and cannot be redeemed for cash. If a prize becomes unavailable, Louenhide may substitute a prize of equal or greater value. Prizes will be delivered to Australian or New Zealand addresses only. Allow X business days for delivery. Louenhide may publish winners’ first names and state on its website and social channels. Entries that are incomplete, fraudulent or made using automated means will be disqualified. Social media competitions are in no way sponsored, endorsed or administered by, or associated with, Instagram, Facebook or TikTok. Personal information collected will be handled in line with Louenhide’s Privacy Policy at louenhide.com.au.

Mystery Bag #1 (RRP $150, valued at $200) launches at 8am AEST on 6 October 2026 and is available while stocks last. Each Mystery Bag contains products selected by Louenhide with a combined retail value over $200. Contents are kept a surprise and may vary between bags. All Mystery Bag purchases are final sale and cannot be returned, exchanged or refunded unless faulty. Personal preference or dissatisfaction with the style, colour, size, design or contents received does not constitute a product fault. No limit per customer. Subject to the General Terms above.