Terms and Conditions
Payment Methods & Processing
Louenhide currently accepts Visa, MasterCard, Shop Pay, PayPal, Afterpay, ZipPay, Google Pay and Apple Pay. Goods are sent when the total amount has been approved and debited from your account. Placing your order means you are engaged in a contract and that you unconditionally accept the prices and descriptions of the items you have ordered.
Price
Louenhide reserves the right to change prices for products displayed on our online site at any time. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered. Louenhide also reserves the right to discontinue any promotions as we see fit.
Currency
All prices are shown in Australian dollars.
GST
A charge of 10% GST is included in the retail price and the freight price shown.
Conditions of Gift Cards
• Gift Cards can be redeemed for online merchandise only and not for cash.
• Gift Cards can only be redeemed with Louenhide online, not with any other reseller of Louenhide
• Gift Cards are valid for 12 months from date of issue.
• No change or credit will be given: any remaining balance on the card can only be used in whole or part against future purchases.
• Gift Cards are available in $AUD only
Delivery and Shipping
• You will receive your order in approximately 5-7 working days.
• Flat rate shipping is charged for Standard Shipping: $9.95 and Express Shipping: $14.9,5 to anywhere in Australia.
• Free standard shipping when you spend over $110 and $5.00 for express anywhere in Australia.
• All parcels are shipped using eParcel (by Australia Post). New Zealand freight charges are a flat rate of $15.00 AUD.
International Orders
We currently offer international delivery to New Zealand only. Please note: customs may charge an extra fee for taxes and duties. This is a processing fee incurred when a shipment requires a formal clearance and when duties & taxes are invoiced and paid by the courier on the customer’s behalf.
Faulty Products
In the event that you receive a faulty product, through a direct online purchase, please contact us:
Phone: 07 3356 5566
Email: returns@louenhide.com.au
Online Exchange & Returns
You may exchange or return any item for change of mind excluding sale items; postage charges to return the products are the responsibility of the customer.
If you would like to return/exchange an item please contact Louenhide Head Office via e-mail at returns@louenhide.com.au within 14 days of receiving your purchase. We require a photograph of the faulty item via email to returns@louenhide.com.au and your order number or name it was purchased under.
You will be sent an email containing instructions on returning the item/s and a form to fill out and include in the package. Once you have been sent a postal address, the item must be sent back within 14 days to be eligible for a refund. Any items returned after the 14 days will receive a credit which is redeemable for a 3 month period.
Louenhide does not offer a free returns service for change of mind.
Donations
Louenhide x Share The Dignity: This donation is available for purchase from 24th April to 11th May 2025, exclusively at www.louenhide.com.au. This is a monetary donation only and does not include a physical or digital gift card. Donations are final, non-refundable, and not eligible for exchange or store credit. 100% of the donation value will be directed to Share the Dignity. If you have donated, your contribution will go towards filling one of our custom Louenhide x Share the Dignity Mum Bags with essential items for women and children in need.
Promotions
Receive a FREE Piper Tote Bag when you spend $150 AUD or more in a single transaction: This offer is valid from 11th April to 21st April 2025, or while stocks last. Available exclusively online at www.louenhide.com.au. The Piper will automatically be added to qualifying carts, no code needed. Limit of one Piper Tote Bag per customer, per order. If you return any item(s) from your order and the remaining total falls below the $150 threshold, the Piper Tote Bag must also be returned. This offer is not redeemable for cash, credit, or any other product. Offer is subject to availability and valid while promotional stock lasts. This promotion cannot be used in conjunction with any other offer, unless otherwise specified. Louenhide reserves the right to amend, extend, or cancel this promotion at any time without prior notice.
Sale Items & Sale Returns
Please see our returns page for more details here.
