Terms and Conditions
Payment Methods & Processing
Louenhide currently accepts Visa, MasterCard, Shop Pay, PayPal, Afterpay, ZipPay, Google Pay and Apple Pay. Goods are sent when the total amount has been approved and debited from your account. Placing your order means you are engaged in a contract and that you unconditionally accept the prices and descriptions of the items you have ordered.
Price
Louenhide reserves the right to change prices for products displayed on our online site at any time. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered. Louenhide also reserves the right to discontinue any promotions as we see fit.
Currency
All prices are shown in Australian dollars.
GST
A charge of 10% GST is included in the retail price and the freight price shown.
Conditions of Gift Cards
• Gift Cards can be redeemed for online merchandise only and not for cash.
• Gift Cards can only be redeemed with Louenhide online, not with any other reseller of Louenhide
• Gift Cards are valid for 12 months from date of issue.
• No change or credit will be given: any remaining balance on the card can only be used in whole or part against future purchases.
• Gift Cards are available in $AUD only
Delivery and Shipping
• You will receive your order in approximately 5-7 working days.
• Flat rate shipping is charged for Standard Shipping: $9.95 and Express Shipping: $14.9,5 to anywhere in Australia.
• Free standard shipping when you spend over $110 and $5.00 for express anywhere in Australia.
• All parcels are shipped using eParcel (by Australia Post). New Zealand freight charges are a flat rate of $15.00 AUD.
International Orders
We currently offer international delivery to New Zealand only. Please note: customs may charge an extra fee for taxes and duties. This is a processing fee incurred when a shipment requires a formal clearance and when duties & taxes are invoiced and paid by the courier on the customer’s behalf.
Faulty Products
In the event that you receive a faulty product, through a direct online purchase, please contact us:
Phone: 07 3356 5566
Email: returns@louenhide.com.au
Online Exchange & Returns
You may exchange or return any item for change of mind excluding sale items; postage charges to return the products are the responsibility of the customer.
If you would like to return/exchange an item please contact Louenhide Head Office via e-mail at returns@louenhide.com.au within 14 days of receiving your purchase. We require a photograph of the faulty item via email to returns@louenhide.com.au and your order number or name it was purchased under.
You will be sent an email containing instructions on returning the item/s and a form to fill out and include in the package. Once you have been sent a postal address, the item must be sent back within 14 days to be eligible for a refund. Any items returned after the 14 days will receive a credit which is redeemable for a 3 month period.
Louenhide does not offer a free returns service for change of mind.
Sale Items & Sale Returns
Please see our returns page for more details here.
