Returns

ONLINE EXCHANGE & RETURNS

You may exchange or return any item for change of mind excluding sale items; postage charges to return the products are the responsibility of the customer.

If you would like to return/exchange an item please contact Louenhide Head Office via e-mail at esales@louenhide.com.au within 14 days of receiving your purchase. We require a photograph of the faulty item via email to esales@louenhide.com.au and your order number or name it was purchased under.

You will be sent an email containing instructions on returning the item/s and a form to fill out and include in the package. Once you have been sent a postal address, the item must be sent back within 14 days to be eligible for a refund. Any items returned after the 14 days will receive a credit which is redeemable for a 3 month period.

Louenhide do not offer a free returns service for change of mind.

FAULTY PRODUCTS

In the event that you receive a faulty product, through a direct online purchase, please contact us:

Phone: 07 3356 5566
Email: esales@louenhide.com.au.

SALE ITEMS & SALE EVENTS

We are unable to refund sale items or items purchased at a discount for change of mind, however, we are committed to helping you find the perfect accessory.

We’ll happily facilitate an exchange for you or issue you with a store credit, that has no expiry! Please note, shipping costs to return & send exchanged items are not included. Please contact esales@louenhide.com.au so we can assist you further.

Additional promotional codes are not valid during sale periods.

Please note: that sale items, length of sale and times that sales occur are at the discretion of Louenhide and may change without notice. Sale prices are only applicable during the sale period – no backdating. We are unable to combine multiple orders made during the sale, due to the large volume of orders.

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